Frequently asked questions

Is BrightEleven free right now?

Yes, during our free beta. Until 31 December 2026, every family gets full access to every subject and feature for every child profile, and we don't ask for any payment details. Paid plans open on 1 January 2027.

What happens after 31 December 2026?

Paid plans open on 1 January 2027, when the free beta ends: £7.99/month or £49.99/year. Up to 3 child profiles included on every plan - that's the family plan. Cancel any time, no minimum term - you keep access to the end of what you've paid for. The annual plan carries a 30-day money-back guarantee - BrightEleven's own promise, additional to your legal rights and handled by a person on request. That money-back guarantee covers a first annual purchase and not a renewal, is limited to one per household, and can be refused where it is being abused - your statutory 14-day refund right is never affected. Refunds end your subscription straight away; nothing is deleted and you can resubscribe any time. Nothing is deleted - your dashboard stays visible and your child's progress is kept exactly as it is. Practice pauses until you choose a plan from your billing page, then picks up right where your child left off. We'll email every account holder before plans open. Your legal cancellation right: under the Consumer Contracts Regulations 2013 you have 14 days from the day your contract is made to cancel it and get a full refund. Every UK trader selling online has to give you this, so it is not a BrightEleven offer - it is yours by law. To use it, tell us in a clear statement before the 14 days are up - email hello@techrock.co.uk, or use the model cancellation form linked from our terms. We refund within 14 days of being told.

What do the annual and monthly plans cost?

Annual is £49.99/year - save over £45 a year compared with paying monthly. Monthly is £7.99/month. Up to 3 child profiles included on every plan - that's the family plan. Cancel any time, no minimum term - you keep access to the end of what you've paid for. The annual plan auto-renews each year, and a reminder email is sent before each renewal.

Can I cancel and get a refund?

Yes. Cancel any time, no minimum term - you keep access to the end of what you've paid for. Cancelling is self-serve from your billing page: it stops future billing immediately, and you're never charged again after that. The annual plan carries a 30-day money-back guarantee - BrightEleven's own promise, additional to your legal rights and handled by a person on request. That money-back guarantee covers a first annual purchase and not a renewal, is limited to one per household, and can be refused where it is being abused - your statutory 14-day refund right is never affected. Refunds end your subscription straight away; nothing is deleted and you can resubscribe any time. Your legal cancellation right: under the Consumer Contracts Regulations 2013 you have 14 days from the day your contract is made to cancel it and get a full refund. Every UK trader selling online has to give you this, so it is not a BrightEleven offer - it is yours by law. To use it, tell us in a clear statement before the 14 days are up - email hello@techrock.co.uk, or use the model cancellation form linked from our terms. We refund within 14 days of being told.

Model cancellation form

Can I cancel after paid plans open, or am I locked in?

You are never locked in. Cancel any time, no minimum term. Cancelling is self-serve from your billing page: it stops future billing immediately, and you're never charged again after that. Nothing is deleted - your dashboard stays visible and your child's progress is kept exactly as it is. Your legal cancellation right: under the Consumer Contracts Regulations 2013 you have 14 days from the day your contract is made to cancel it and get a full refund. Every UK trader selling online has to give you this, so it is not a BrightEleven offer - it is yours by law. To use it, tell us in a clear statement before the 14 days are up - email hello@techrock.co.uk, or use the model cancellation form linked from our terms. We refund within 14 days of being told. Refunds end your subscription straight away; nothing is deleted and you can resubscribe any time.

Model cancellation form

How many children can I add to one account?

Up to 3 child profiles included on every plan - that's the family plan. Each child has their own PIN, progress and rewards.

Can siblings share a plan?

Yes - that is what the plan is. Up to 3 child profiles included on every plan - that's the family plan. There is no per-child add-on and nothing extra to pay for a second or third profile.

Which exam boards does BrightEleven cover?

BrightEleven is built for GL Assessment-style tests, which underpin most UK 11+ regional tests including the Kent Test. CEM stopped setting paper 11+ tests in 2023, and most former CEM areas now use GL-style tests. If your area uses a different provider (such as CSSE, FSCE or ISEB), check the format before you register - we don't build other-board modes.

What we cover, and what we do not

Do you cover the writing paper?

No, and we would rather say so plainly. BrightEleven covers Maths, English, Verbal Reasoning and Non-Verbal Reasoning in GL-style formats - multiple choice, cloze and short typed answers. There is no creative-writing task anywhere in the product and we do not mark extended writing, so if your child's test includes a written paper you will need something else for that part.

What we cover, and what we do not

Will this get my child a grammar-school place?

No platform can promise that, and we will not invent a pass rate. What we can do is give your child calm, adaptive GL-style practice and give you a dashboard that shows whether the work is actually moving.

How are questions checked?

Questions come from BrightEleven's own rule-based generators and from authors working to a written brief, and some drafts are AI-assisted. A new question can only be published by a step that refuses to run unless a verifier has independently re-derived that batch's answers and filed a report - the check does not trust the author or the generator, and the record is written against the rows as they go live. Across the bank, automated verifier rules and bias audits run in our build pipeline, and any question a family reports is checked against its source and corrected or removed. We do not claim that a person has individually reviewed each of the questions already live.

Read the full process

How many minutes a day should my child practise?

Most families do well with 20-25 minutes, four days a week. Daily Quest picks the mix, so nobody has to decide what to practise next. Rest days are allowed. If you want a number to aim at, your parent dashboard shows a suggested weekly target.

What the parent dashboard shows

Should we start in Year 4 or Year 5?

Both work, and it depends on your child rather than on a rule - some are ready earlier, some are better served by waiting. Our guide sets out what usually suits each, without pushing you either way.

Year 4 or Year 5: when should 11+ practice begin?

What devices does BrightEleven work on?

Any reasonably modern web browser, on a phone, tablet, laptop or desktop computer - there is nothing to download from an app store. Parents can add BrightEleven to their Home Screen if they would rather it opened like an app; a child simply signs in in the browser.

Does my child see their mock score?

No. A child's mock results screen shows that they finished, what to work on next and encouragement - no score, no marks out of fifty, no percentage and no pass or fail. The score and the per-topic breakdown are shown to the parent. The readiness band and the topic breakdown are parent views too - nothing in the app shows a child a mark or a percentage for a paper.

How is my child's data kept private?

We collect a name to show in the app - a first name or a nickname - an avatar choice, a 4-digit PIN, their own learning data, their app settings and their choices in the app's rewards, plus an exam date and a GL region or area if you choose to add them. No surname, no date of birth and no year group: year group is not asked for on any screen and nothing in the app uses it. There's no advertising, no third-party tracking, and no behavioural profiling on any child-facing screen. Our child privacy notice lists every item and explains each in plain English.

Can my child chat with other children or see a leaderboard?

No. BrightEleven has no chat, no social features, and no cross-family leaderboards by design - your child only ever competes against their own past progress.