What we never do
Trust is easier to check than to claim. This page gathers every commitment we make elsewhere on the site - in the child privacy notice, the terms and the pricing page - so you can read them in one place, and it ends with the company details you can check us against. Nothing here is a plan or an intention: each line describes how BrightEleven works today.
On a child's screen
Quoted word for word from the child privacy notice:
- No advertising to children, ever
- No third-party tracking, analytics or error-reporting scripts on any screen a child uses - a child's browser talks only to BrightEleven. The one thing that can change that is optional and off unless a family switches it on: the read-aloud voice, whose voice files are downloaded from one content-delivery network (Hugging Face); the program that plays them comes from BrightEleven itself. That download is a plain file fetch - it carries no name, no account details and no learning data - and it only ever happens if read-aloud is switched on in your child's Settings. With the downloaded voice off, reading questions aloud uses a voice built into your child's device. We pick an on-device voice wherever the device offers one, so nothing is sent anywhere. On the rare device whose only British-accent voices are ones the browser maker synthesises on its own servers - some Chrome installations are like this - the browser would send the question text to that voice service in order to speak it. Even then it is the question wording only: never your child's name, your account details or anything about how they are doing.
- No building of behavioural profiles from what a child gets right or wrong
- No chat, messaging, or any way for a child to contact another user
- No AI chat assistant on any child-facing screen - Eva, our help assistant, is only ever available to parents
- No leaderboards or comparisons between different children's accounts
- No dark patterns designed to keep a child engaged for longer than they'd choose themselves - and no reminder emails or notifications are ever sent to a child
Honest about the product
No reviews we cannot stand behind
We publish no star ratings, no review counts and no pass rates, because we have none we can verify. Any short quote on this site came from a real family who offered it when we asked, was shown the exact words they were agreeing to, and could say no. They are not independent reviews: they are quotes families chose to give us. We ask on the parent dashboard, never a family we have told we will not ask again, and since 3 October 2026 we ask by email only families who have opted in to email from us. We record which wording they agreed to and when, and they can withdraw it themselves from their parent settings at any time, without giving a reason - withdrawing deletes their words and the name shown with them. We never write a quote, never pay for one, never offer anything in return for one, and never change a word of one after it is given. Writing, buying or altering reviews is illegal in the UK, and we would rather show nothing than something we cannot prove.
How quotes are chosen
A quote is never declined for being critical, and we never change a family's words. We decline a quote only if it names a child, claims a pass, a school place or a result, or gives personal details.
No pass rates, no forecasts
We publish no success percentages and make no claim about how many children passed. BrightEleven does not produce a standardised score or a pass prediction for anyone: a parent sees a readiness band and a topic breakdown, never a number dressed up as a forecast.
Children never see a mock score
A child's mock results screen shows that they finished, what to work on next and encouragement - no score, no marks out of fifty, no percentage and no pass or fail. The score and the per-topic breakdown are shown to the parent.
No pressure mechanics
There is no countdown, no "offer ends soon" and no "most popular" badge anywhere on this site. In the app, a mock paper has a timer because the real test does - it stays the same plain colour to the last second and never flashes or turns red. There are no leaderboards, no comparisons between children, and no message ever tells a child they are about to lose something.
How questions are made and checked
Questions come from BrightEleven's own rule-based generators and from authors working to a written brief, and some drafts are AI-assisted. A new question can only be published by a step that refuses to run unless a verifier has independently re-derived that batch's answers and filed a report - the check does not trust the author or the generator, and the record is written against the rows as they go live. Across the bank, automated verifier rules and bias audits run in our build pipeline, and any question a family reports is checked against its source and corrected or removed. We do not claim that a person has individually reviewed each of the questions already live. Read the full process.
No chatbot for children
Eva, our help assistant, is available to parents and visitors on the public site and in the parent dashboard only. There is no chat assistant, and nothing a child can type freely to anyone, on any child-facing screen - permanently, by design.
Who can see a child's data
The family, and nobody else by default
Only the parent account that created the profile. Our systems enforce that at the database level, not just in the app's interface, so one family can never see another family's data.
A tutor, if - and only if - a parent invites one
Since 17 September 2026 a parent can choose to invite a tutor: an adult they already work with, who accepts an emailed invitation. While that link is active the tutor sees a summary of that one child - display name, exam date, the level for each topic, each recent practice session (when, what kind, how many minutes, how many questions answered and right), mock-paper results and how many questions are waiting in Fix-It per topic - and never the child's individual questions or answers, settings, PIN, avatar, buddy, screen-time limits or anything about the parent. BrightEleven does not vet tutors and says so in the invitation. A parent can revoke access at any time from their Tutors page. The full description is in the child privacy notice.
Honest about money
Prices stated in full
Plans are £7.99/month or £49.99/year. Up to 3 child profiles included on every plan - that's the family plan. The price shown is the full price - nothing is added at checkout.
No trial mechanics
There's no trial period: you pay upfront when you subscribe.
Cancel yourself, any time
Cancel any time, no minimum term - you keep access to the end of what you've paid for. Cancelling is self-serve from your billing page: it stops future billing immediately, and you're never charged again after that. No phone call and no email needed.
Our own money-back guarantee
The annual plan carries a 30-day money-back guarantee - BrightEleven's own promise, additional to your legal rights and handled by a person on request. That money-back guarantee covers a first annual purchase and not a renewal, is limited to one per household, and can be refused where it is being abused - your statutory 14-day refund right is never affected. Refunds end your subscription straight away; nothing is deleted and you can resubscribe any time.
Where things stand today
We're in our free beta - every family has full access free until 31 December 2026, and paid plans open on 1 January 2027. We'll email every account holder before then.
Your legal rights, which are not ours to give
Your legal cancellation right: under the Consumer Contracts Regulations 2013 you have 14 days from the day your contract is made to cancel it and get a full refund. Every UK trader selling online has to give you this, so it is not a BrightEleven offer - it is yours by law. To use it, tell us in a clear statement before the 14 days are up - email hello@techrock.co.uk, or use the model cancellation form linked from our terms. We refund within 14 days of being told. Refunds end your subscription straight away; nothing is deleted and you can resubscribe any time.
The full wording is on the pricing page and in the terms.
Who to check us against
BrightEleven is operated by TechRock Ltd, a company registered in England & Wales, company number 15719754. Registered office: 1 Dale Avenue, London HA8 6AD. Registered with the UK Information Commissioner's Office as a data controller, registration number ZC233806. Write to us at hello@techrock.co.uk - a person reads every message.
More measured facts - the size of the question bank, how practice works, what we collect - are on the facts page. The privacy policy and child privacy notice carry the complete data commitments.
GL Assessment is a trademark of its owner. BrightEleven is independent and is not affiliated with, endorsed by or connected to GL Assessment or any exam board.