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BrightEleven

Terms of Service

Last updated 2026-11-02.

1. Who these terms apply to

BrightEleven is operated by TechRock Ltd, a company registered in England & Wales (company no. 15719754), registered office 1 Dale Avenue, London HA8 6AD. These terms are between you (the parent or guardian who creates a BrightEleven account) and TechRock Ltd. Children do not hold their own account - a child profile is created and managed by the parent, who consents to its creation and remains responsible for it. BrightEleven is designed for children aged 8 to 11.

2. Plans, prices and the free beta

BrightEleven is in a free beta until 31 December 2026. Until then no payment is collected from anyone and no payment details are taken at signup - every account gets full access. Paid plans open on 1 January 2027; we will email every account holder before that happens.

The plans are:

  • Annual - £49.99/year, auto-renewing each year unless cancelled. The annual plan auto-renews each year, and a reminder email is sent before each renewal. The annual plan carries a 30-day money-back guarantee - BrightEleven's own promise, additional to your legal rights and handled by a person on request. That money-back guarantee covers a first annual purchase and not a renewal, is limited to one per household, and can be refused where it is being abused - your statutory 14-day refund right is never affected.
  • Monthly - £7.99/month. The monthly plan auto-renews each month until you cancel.

Up to 3 child profiles included on every plan - that's the family plan. The price shown is the full price - nothing is added at checkout. Cancel any time, no minimum term - you keep access to the end of what you've paid for. Cancelling is self-serve from your billing page: it stops future billing immediately, and you're never charged again after that.

When you subscribe we email you a confirmation of the contract, before your subscription starts and in a form you can keep. It sets out what you bought, the price paid, what recurs and when, who you are contracting with, your right to cancel under Section 4 with the date that right expires, and the model cancellation form. If you do not receive it, please tell us and we will send it again.

3. If you don't have a paid plan

If you don't subscribe to a paid plan by 31 December 2026, your dashboard stays visible and practice is paused. Nothing is deleted - your account and your child's progress are kept exactly as they are, ready to pick up again once you subscribe. You can export or delete your data at any time from your profile page.

4. Your right to cancel (cooling-off period)

Your legal cancellation right: under the Consumer Contracts Regulations 2013 you have 14 days from the day your contract is made to cancel it and get a full refund. Every UK trader selling online has to give you this, so it is not a BrightEleven offer - it is yours by law.

The period runs from the day the contract between us is entered into - not from the date a payment is taken - and ends at the end of 14 days after that day. Your confirmation email (Section 2) states the exact date. A renewal of the same subscription is not a new contract, so a renewal charge starts no new cancellation period.

You may cancel by any clear statement: reply to any email from us, write to hello@techrock.co.uk, or use the model cancellation form, which is also included in your confirmation email. You do not need to give a reason and we will not ask for one. We refund you in full within 14 days of being told.

A full refund ends your subscription immediately, rather than at the end of the period you had paid for: Refunds end your subscription straight away; nothing is deleted and you can resubscribe any time. The same applies to a refund given under the 30-day annual money-back guarantee in Section 2.

We place no condition on this statutory right. The limits in Section 2 - first annual purchase, not on a renewal, one per household, and refusal where a claim is being abused - apply only to our own 30-day money-back guarantee, which is additional to it. Whether we refund a renewal charge as a matter of goodwill is our decision, and we may decline to sell a further subscription to a household that has repeatedly taken refunds; whether you may cancel within the statutory period is not our decision at all.

Cancelling outside the cancellation period is a different thing and is always available. Cancelling is self-serve from your billing page: it stops future billing immediately, and you're never charged again after that. Because you are cancelling rather than taking a refund, you keep access until the end of the period you've paid for, as described in Section 2.

5. Acceptable use

Accounts are for personal, family use. You agree not to attempt to circumvent access or content restrictions, share login credentials outside your household, or use the service in any way that could harm other users or the platform.

6. Content accuracy

We aim for every practice question to be accurate and age-appropriate. Questions come from BrightEleven's own rule-based generators and from authors working to a written brief, and some drafts are AI-assisted. A new question can only be published by a step that refuses to run unless a verifier has independently re-derived that batch's answers and filed a report - the check does not trust the author or the generator, and the record is written against the rows as they go live. Across the bank, automated verifier rules and bias audits run in our build pipeline, and any question a family reports is checked against its source and corrected or removed. We do not claim that a person has individually reviewed each of the questions already live. If you spot an error, please report it - we treat content accuracy seriously and will correct or remove flagged questions.

Our questions and mock papers are written in the style of GL Assessment papers. They are not past papers, not official familiarisation material, and not produced under licence from any exam board. GL Assessment is a trademark of its owner. BrightEleven is independent and is not affiliated with, endorsed by or connected to GL Assessment or any exam board. We name exam boards only to describe which tests our practice is aimed at. Nothing on BrightEleven predicts or guarantees a result in any real test.

7. AI features

Eva, our help assistant available to parents from the marketing site and parent dashboard, is powered by an AI language model. Eva is not available on any child-facing screen. Like any AI assistant, its responses may occasionally be incomplete or imperfect - Eva is provided for general guidance only and is not a substitute for contacting us directly about your account.

Adaptive practice difficulty (which questions a child sees next, based on their own answers) is determined automatically by an algorithm, not manually by a person for each child. See our privacy policy for more detail on this and other automated processing.

8. Liability

BrightEleven is provided as an educational practice tool to support exam preparation - it is not a guarantee of any particular exam outcome. To the fullest extent permitted by law, our liability to you is limited to the amount you've paid us in the 12 months before a claim, and we're not liable for indirect or consequential losses. Nothing in these terms limits or excludes any right you have under UK consumer protection law that cannot lawfully be limited or excluded by agreement, including your rights under Section 4 above.

9. Changes to these terms

We may update these terms from time to time. Material changes that affect your existing subscription will be notified by email in advance.

Most recent change, 1 November 2026: the free beta was extended from 31 October 2026 to 31 December 2026, so paid plans now open on 1 January 2027. Nothing else in these terms changed.

10. Contact

Questions about these terms can be sent to hello@techrock.co.uk or via our contact page.